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Summer 2010

Conflict Resolution Certificate Program

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About the Program Conflict resolution skills have become vital for working in a global economy, with diverse colleagues and customers, and in changing communities and family structures. Choosing the best approach for resolving specific disputes requires an understanding of the various options and approaches. Skilled dispute resolution practitioners, sensitive to social and cultural differences, are critical for mutually satisfactory and ethical solutions to problems.

The Conflict Resolution Certificate Program provides in-depth skills training in conflict resolution and alternative dispute resolution for people in a variety of work and community settings. Practical, highly experiential instruction is offered in diverse areas of practice. It is designed to serve the needs of the conflict resolution practitioner as well as professionals and students in human resource management, law, business, education, counseling, health care and public service.

The certificate includes 8 required courses, plus six units of electives in a variety of subject areas for a total of 18 units. All core courses must be taken for a letter grade. Electives may be taken on a credit/no credit basis. Written assignments are required in all classes. Participants may take two required courses in the program before making formal application.

Courses are open to those not enrolling in the full certificate, unless indicated in the course description. Enrollment is limited; please register for core courses by the priority registration deadline to insure your place in the class.

Required Courses (12 units required)

• Survey of the Field of Practice in Conflict Resolution (1 unit)
• Communication Skills in Conflict Resolution (1 unit)
• Negotiation I (2 units)
• Mediation I (2 units)
• Cross-Cultural Communication, Negotiation & Conflict Resolution (1 unit)
• Group Facilitation Skills (1 unit)
• Foundations of Conflict Resolution (2 units)
• Independent Learning A: Research and Planning (1 unit)
• Independent Learning B: Final Project (1 unit)

Elective Courses(6 units required) A variety of elective coursework is offered each semester and during the summer session.

To receive an information packet and/or a Certificate Program Application form, call Beth Warner, Program Coordinator, at Extended Education at 707/664-3977 or email Beth Warner.

Information about the Certificate program is on our web site. Students may take classes individually; if they wish to sign up for the Certificate program, they may take up to two classes before applying. Information meetings are held before the start of each semester.